WhatsApp Ticket System
A WhatsApp ticket system is a customer support management tool that integrates with WhatsApp, allowing businesses to manage customer inquiries and support requests through a ticketing system.
Here’s how it works:
- Customer initiates a conversation with a business on WhatsApp.
- The conversation is converted into a support ticket and its tagged “Open”.
- Support agents can view and manage tickets through a dashboard.
- Agents respond to customers through WhatsApp, agent can change the Tag to “Solved” if issues are resolved or “Pending” if its in progress.
- Agent can leave a note on the conversation.
- Another agent can login, see the status of the ticket and also check the “note” left by previous agent
A WhatsApp ticket system offers:
– Centralized management of customer inquiries
– Organized and prioritized support requests
– Efficient communication and response tracking
– Improved customer satisfaction and support experience
– Enhanced agent productivity and performance tracking
By integrating WhatsApp with a ticket system, businesses can provide seamless support, improve response times, and enhance customer engagement.
